The following describes how to make the most of our guarantee.
1. TRY to refill (you would be surprised at how many people do not even try!). If you have problems printing or with print quality you MUST access online technical support for help - they are the only ones who can issue an RMA number for a return, but they will try and help you first.
2. Very Important! - You MUST refill the cartridge to qualify for tech support or an eventual refund if applicable. You are not eligible for a refund if you do not actually refill the cartridge, only credit.
3. If technical support is not able to get your cartridge working - you qualify for a refund. The total amount is refunded less shipping and handling (which can be used as a credit towards future purchases).
4. If you do not access technical support and simply send the package back to us, your package will be refused and sent back to you. We have a list of technical support users and cross reference with the returned packages.
NOTE: We do not offer refunds to people who refuse packages for whatever reason, send packages back unannounced, or decide they don't want to try! We work hard to prepare refill kits for you and we trust that when you purchase them - you want to use them.
That's it. If you have chosen to try refilling you will be pleasantly surprised. We wish you happy refilling!
